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New User Enrollment - Step 2

registration tutorial

All images on are standard Group IV TIFF Images. To test your computer to make sure it can view these images, click the Sample Image links below. This will open the image in a new window which can be closed once the image is viewed.

View Single Page Sample Image

View Multi-Page Sample Image

If you cannot view the above images, please review the possible resolutions below.

NOTE: We also offer conversion to Acrobat PDF format so if the images above does not work, you can try the PDF Sample below. If this format works, then be sure to select "convert to PDF" option to view the document images.

View PDF Sample Image

If you were able to view the images, click CONTINUE now.

Image Viewing Problems Resolutions  (click here for PDF Viewing problems)

Re-registration of the Windows Image Viewer
If your computer's operating system is Windows 95, Window98, Windows NT or Windows 2000, the following link will attempt to reset your file associations to the Imaging for Windows viewer that comes with the operating system: Register Imaging for Windows

Temporary Internet Cache area is full
If the computer tries to view the image but says "file not found", it could be because your Temproary Internet cache area is full. Select Tools-Internet Options and on the General tab click the Delete Files button. Check the "delete all offline content" option and then click the Ok button. This will clear out your temporary Internet cache.

Apple Quicktime issues
If you have installed Quicktime, it automatically sets itself as the viewer for TIFF images, but have trouble viewing standard TIFF images. To resolve this, you must perform one of the following (depending on your version of Quicktime):

Remove Quicktime's association to image files (available on later version of Quicktime):

  1. Go to Start - Control Panel.
  2. Double click the Quicktime icon (if you do not have this icon, you will have to perform the Quicktime uninstall as described below.
  3. In the top drop down box, select File Type Associations.
  4. Click the File Types button
  5. Click the plus sign beside Images - Still image files
  6. Clear the TIFF image file box.
  7. Click Apply and OK.
  8. In the top drop down box, select Browser Plug-In.
  9. Click the Mime Type Settings button.
  10. Click the plus sign beside Images - Still image files
  11. Clear the TIFF image file box.
  12. Click Apply and OK and then exit.
  13. Exit your browser window and then go back in and Quicktime should no longer be the default application for TIFF image files.

Quicktime Uninstall/Reinstall procedure:

  1. Uninstall Quicktime.
  2. Reinstall Quicktime (you may want to download the latest version).
  3. During the installation process, find the screen where you can uncheck TIFF images as a type of image that Quicktime can view.

Swiftview Issues
If you have installed Swiftview, it automatically sets itself as the viewer for TIFF images, but cannot view standard TIFF images. To resolve this, you must uninstall Swiftview. If you require Swiftview, you can install Imaging for Windows after installing Swiftview and this may resolve the problem.

Obtaining a quality TIFF Image Viewer
If your Windows-based computer does not have a TIFF Image Viewer, you can purchase Imaging for Windows at A short-term trial version is also available at this site. This is a robust TIFF Image Viewer completely compatible with

Acrobat PDF Viewing Problems Resolutions

PDF Viewing requires the Adobe Acrobat Reader found at